CUSTOM CALLING FEATURES & INSTRUCTIONS
TCT offers a variety of calling services. Some of our Custom Calling services are described here. For more information on pricing and availability of these and other services in your area, or for additional instruction on using these services, speak with a TCT Customer Service Representative by dialing 6-1-1 Monday through Friday from 8:00 am to 5:00 pm.
Call Forwarding Services
Remote Access To Call Forwarding
Caller ID Services
Calling Name and/or Number Delivery Blocking & Unblocking
Incoming Call Services
Message Services
Voice Mail (Bronze and Gold Packages)
Additional Voice Mail Options Available with Gold Package ONLY
Additional Voice Mail Options Available with Web Access Feature
Multi-Party Call Services
Out Going Call Services
Business Services
Multiple Appearance Directory Number (MADN)
CALL FORWARDING SERVICES
UNCONDITIONAL CALL FORWARDING Going out? Why not “take your phone with you?” Before you leave, dial *72 (1172 on a rotary phone). When you hear the second dial tone, dial the number where you want your calls to go. Wait for that person to answer. If the line is busy, or no one answers, hang up and repeat the steps. This will activate the system without requiring someone to answer. Two quick tones mean that Call Forwarding is working. You may still make outgoing calls from your phone when Call Forwarding is on. Calls may be forwarded to long distance numbers; the long distance charges will be billed to your number. To disable this service, just dial *73 (1173 on a rotary phone).
BUSY CALL FORWARDING will forward incoming calls to an alternative number only when your line is busy. Just dial *90 (1190 on a rotary phone), wait for a confirmation tone, then dial the number to forward to. Then wait for the courtesy call to be answered. To disable this service, just dial *91 (1191 on a rotary phone).
DELAYED CALL FORWARDING will forward incoming calls to an alternative number only if the call isn’t answered in a certain number of rings. Just dial *92 (1192 on a rotary phone), wait for a confirmation tone, then dial the number to forward to. Then wait for the courtesy call to be answered. To disable this service, just dial *93 (1193 on a rotary phone).
SELECTIVE CALL FORWARDING allows you to select a list of calling numbers whose calls will automatically be forwarded. All calls from numbers on this list are forwarded to a single alternative forwarding number. To access the Selective Call Forwarding menu, push *63 (1163 on a rotary phone), and follow the prompts.
REMOTE ACCESS TO CALL FORWARDING : Away from home and you forgot to call forward your phone? No problem. Now you can call forward your phone calls after you’ve left home. If you are out of town, simply call 1 + 307 and your exchange prefix (i.e. 568 for Basin exchange customers; 548 for Lovell exchange customers) + 9898. If you are in your local exchange but away from your own phone, just dial your prefix number + 9898. At that time a voice will come on the line and guide you through the call forward process. You will be asked to enter your phone number, your PIN number and the number you wish to forward to. You must call the telephone company prior to using this option to establish your PIN (Personal Identification Number).
SIMRING & FIND-ME-FOLLOW-ME: If someone calls your home or office, do you want to be found, wherever you are? SimRing & Find-Me-Follow-Me provide ways for you to configure additional numbers which will ring as well as your own number, any of which can answer the call. For example, you can configure calls to your home phone number to also ring your mobile phone. This service is available on Individual Lines (including Teen Lines). With Find-Me-Follow-Me, a pre-defined order is used to determine which number(s) to ring next.
For access codes and to find out more about SimRing or Find-Me-Follow-Me, please contact a TCT Customer Service Representative.
CALLER ID SERVICES
CALLER ID
Would you like to know who is calling you before you answer your phone? With Caller ID it is possible in most cases. There are three different types you can subscribe to: Calling Name Delivery; Calling Number Delivery; Calling Name & Number Delivery. Caller ID displays the name and/or number of an incoming telephone call on a small display unit attached to your phone or on your phone set if it has Caller ID capability. When you receive a call, wait until your telephone completes the first ringing signal and the name and/or number of the person calling you will automatically appear on your display screen. Caller ID will not be able to identify calls made from exchanges not using Caller ID equipment, or if the caller is using a Caller ID Blocking feature.
CALLING NAME AND/OR NUMBER DELIVERY Blocking & unblocking
There may be times when you want to call without having your name and/or number displayed on the recipient’s caller ID. To block your name and/or number on a per-call basis, dial *67 (1167 on a rotary phone) before you dial the phone number you wish to reach.
If you have requested non-pub status on your telephone line, your name and/or number will be blocked for ALL outgoing calls you make. To remove this block on a per call basis, dial *82 (1182 on a rotary phone) before you dial the phone number you with to reach, to allow delivery of your name and/or number.
There is no charge to use either of these features, which are automatically on your telephone line.
AUTO RECALL
Didn’t get to the phone in time? Auto Recall will allow you to automatically place a call to the last call made to your telephone set. If the call back cannot be completed immediately because the other phone line is busy, both your telephone line and the other line will be monitored until they both become available. Once both lines are not in use, you will be given a ringback. When you answer the call, the other party’s phone will ring and the calls can be connected.
To activate Auto Recall, dial *69 (1169 on a rotary phone)
To cancel all outstanding AR attempts, dial *89 (1189 on a rotary phone)
AUTOMATIC CALL BACK
They didn’t answer the phone or the line was busy and you don’t want to have to remember to place the call again. The solution is Automatic Call Back. If the number you wish to call is busy, the switch will monitor your phone and the line you last called until they both become available. Once both lines are not in use, you will be given a ringback. When you answer the call, the other party’s phone will ring and the calls can be connected.
To activate Automatic Call Back, dial *66 (1166 on a rotary phone)
To cancel all outstanding callback attempts, dial *86 (1186 on a rotary phone)
CALL TRACE
Customer-Originated trace allows you to request an automatic trace of the last call you received. The call trace information will be provided to an authorized agency, such as a law enforcement agency, not to you. When the trace has been activated, an announcement will be returned to you providing information on any further action that may be required regarding the trace.
To activate Call Trace: Dial *57 (1157 on a rotary phone) immediately after you hang up from the call you wish to trace. You must pick up the receiver and get a dial tone before dialing.
INCOMING CALL SERVICES
SELECTIVE CALL REJECTION
Are there phone numbers you would like to block from calling your number? Selective Call Rejection allows you to select numbers from which calls are automatically rejected. A rejection announcement is played to the calling party.
To activate Selective Call Rejection:
Dial *80 and follow the prompts in the Screen List Editing menu, which will offer a series of options including reviewing the list of numbers, adding or removing entries, and deleting the entire list.
ANONYMOUS CALL REJECTION
Do you not want to receive any calls from unidentified callers? This feature automatically rejects all calls from withheld numbers.
To activate Anonymous Call Rejection, dial *77 (1177 on a rotary phone).
To deactivate Anonymous Call Rejection, dial *87 (1187 on a rotary phone).
TEEN LINE
A Teen Line is an additional number that rings to your existing phone line. It has a distinctive ring pattern that allows you to determine which telephone number was dialed before you answer the phone, so you have the option to only answer calls that are meant for you. No special equipment is required to get this service started. Just speak to a TCT Customer Service Representative to get a Teen Line added to your account.
MESSAGE SERVICES
VOICE MAIL (BRONZE & GOLD PACKAGES)
To retrieve messages from your home phone: Dial *22. You will then be prompted to enter your 4-digit PIN, followed by the # key. Follow the prompts.
To retrieve messages from a different phone: Dial 568.MAIL (568.6245) from any TCT exchange. This will be a local call. If calling from outside the TCT calling area, you will need to dial 1.307.568.MAIL (1.307.568.6245), and long distance charges will be incurred. After the call is answered, enter your mailbox number (10-digit telephone number). You will be prompted to enter your 4-digit PIN, followed by the # key. Follow the prompts.
ADDITIONAL VOICE MAIL OPTIONS AVAILABLE WITH GOLD PACKAGE ONLY
E-FORWARD
There are two ways you can receive e-mail notification of your voice mail messages. E-Forward allows you to retrieve and play voice messages from your e-mail. Phone Central, a PC application, allows you to manage your voice messages and personal Voice Mail settings right from your desktop.
OUT DIAL - TRANSFER TO NUMBER
Allows a caller listening to your Voice Mail greeting to transfer to another pre-programmed number.
Example greeting: “Please leave a message or press ‘0’ (zero) to be connected to my cell phone”.
WEB PAGE ADMINISTRATION
Through the website (phone.tctwest.net) you can play your voice messages and manage your Voice Mail settings over the Web. This feature is especially handy if you are a frequent traveler.
ADDITIONAL VOICE MAIL OPTIONS AVAILABLE WITH WEB ACCESS FEATURE
PAGER/PHONE NOTIFICATION
The paging feature allows you to receive notification via a pager or another phone, of all voice messages or just those in which you have marked “urgent”.
DISTRIBUTION LIST
You can forward or send messages to distribution lists (either your own list or a list that belongs to another subscriber). The system supports up to 99 lists per Voice Mail customer. You can manage your private Voice Mail distribution lists via your mailbox setup options at www.ManageMyPhone.com.
REMINDER CALL
Also known as “Wake-up Call,” Reminder Call allows you to receive a call at a set time of the day, and an announcement is played when you answer. If the call is not answered, it will retry after a set period. Reminder calls can be individual or regular reminders. Individual reminders are made once at a set time, up to 24 hours after the reminder was configured. Regular reminders are made at a set time on a number of days.
For access codes and to find out more about Reminder Call, please contact a TCT Customer Service Representative.
MULTI-PARTY CALL SERVICES
3-WAY CALLING
3-Way Calling allows you to talk to different people at the same time, add a second caller to your call, or put one caller on hold while you place a second call. This feature can be used for both local and long distance calls.
To Use 3-Way Calling:
1. Put your first call on hold by pressing and releasing the “flash” button or hook switch.
2. You will hear 3 brief tones and then a dial tone. Place your second call.
3. When that person answers, you may talk privately at that time if you wish. To connect both of you to the first call, quickly press and release the “flash” button or hook switch. All three parties will be connected.
4. If the third person’s line is busy or not answered, press the “flash” button or hook switch to return to the original call.
5. The first call will end when that person hangs up.
6. The second call will end when you press and release the “flash” button or hook switch.
7. Both calls end when you hang up.
CALL WAITING
A short tone signals that another person is trying to call you when you are on the phone. You can place on call on hold while handling a second call, or alternate between two calls.
To use Call Waiting:
When you hear a Call Waiting tone during a call, press & quickly release the “flash” button or hook switch to swap between the callers. If you hang up while a call is still on hold, you will receive a ringback reminding you to reconnect the call.
To cancel Call Waiting:
You may temporarily turn off your Call Waiting service before placing a call you don’t want interrupted by dialing *70 prior to dialing the number you want to call.
To cancel Call Waiting during an active call (when 3-Way Calling is activated) dial *70 during the call.
To cancel Call Waiting during an active call (when 3-Way Calling is not activated) press & quickly release the “flash” button or hook switch and dial *70 during the call.
HOME INTERCOM
This very affordable calling feature allows customers with multiple extensions on their phone line to call other extensions or transfer an incoming call between extensions. You may use it if you wish to contact someone at an extension in an outbuilding some distance away from your home.
To call another extension:
1. Pick up an extension and dial your own directory number.
2. When you hear the busy tone, hang the phone up.
3. All extensions will ring until another extension picks up, at which time you will pick up your extension & be connected to the other party.
To transfer an incoming call to another extension:
1. When you are in the call to be transferred, flash-hook and hang up.
2. All extensions will ring until another extension picks up, and the other party is automatically transferred to the transferred call.
On Demand Conference Calling
This feature allows subscribers to quickly arrange and conduct conference calls as needed. The Conference Administrator (the billed customer) gives each conference attendee a telephone number to dial (either direct or 800) and the Attendee ID number.
To use On-Demand Conference Calling:
At the specified time of the conference, attendees call in using the information provided by the subscriber. Attendees are joined into a conference when the conference administrator calls in to the conference, thus ensuring privacy and security for the participants. From the initial establishment of the conference account to the management of a meeting in progress, On Demand Conference Calling provides the user full control of their conference experience.
OUTGOING CALL SERVICES
SPEED CALLING
Here’s a simple way to reach those you talk with regularly. Cut your dialing time in half, and double your convenience with Speed Calling. When every second counts, you can speed emergency calls to the rescue squad or to the doctor. Short (8 numbers) and Long (30 numbers) Speed Calling options are available.
To establish your Short Speed calling list:
1. Dial *74 (1174 on a rotary phone) and listen for a second dial tone.
2. Dial one of the eight 1-digit access code numbers (2-9) then dial the number you wish to speed code. Be sure to enter 1 + area code for long distance numbers.
3. Listen for a confirmation tone.
4. Repeat this process for each number you wish to speed code.
To establish your Long Speed calling list:
1. Dial *75 (1175 on a rotary phone) and listen for a second dial tone.
2. Dial one of the thirty 2-digit access code numbers (20-49) then dial the number you wish to speed code. Be sure to enter 1 + area code for long distance numbers.
3. Continue with steps 3 & 4 above.
CALL BARRING
This service allows you to bar outgoing calls to certain types of numbers from your line (mainly long distance numbers).
To enable Call Barring dial *341, or speak to a TCT Customer Service Representative for more options.
To disable Call Barring dial *351, or speak to a TCT Customer Service Representative for more options.
MANDATORY ACCOUNT CODES
This service allows you to correlate your outgoing calls with a numerical account code, which is reported in billing information for the call. Account codes can be used for a number of purposes such as; residential subscribers sharing a telephone line can use separate account codes to determine how to split the cost of calls; business subscribers can use different account codes for calls to different customers to determine how to calculate expenses; or simply use this feature to assure no long distance calls are being made from your telephone line without your knowledge.
To use the Mandatory Account Codes feature: After dialing a number that requires an account code, you can dial the account code immediately or wait until you hear a continuous or a stutter dial tone. You must then enter the account code before the call can be set up. If a code is not entered, or if a validated code is incorrect, an error announcement will be played and the call will not be completed.
BUSINESS SERVICES
Multiple Appearance Directory Number (MADN)
Sub-component of Centrex Services
This service is used to define an external directory number that is used to direct calls to a group of Business Group Lines, MLHG Pilot Directory Numbers or other MADNs. For example, it might be used to specify a main call center number that can be picked up by a set of Business Group lines. When an external caller dials the external MADN, all of the numbers associated with the MADN group start ringing. The call is connected to the first line to be picked up. Please speak to a TCT Customer Service Representative for more information on this feature.
AUTOMATED ATTENDANT
Automated Attendant quickly directs callers to the information or department they desire and minimizes employee time spent on the phone. Business offices, businesses with multiple locations, and organizations that need to release information quickly and conveniently to many people are a few of the candidates for Automated Attendant. It is the perfect ‘after-hours’ solution for your business community. You can specify how to treat incoming calls based on the time of day and/or day of the week. The service can be used to provide callers with answers to routine questions such as business hours and other general information using recorded announcements. Please speak to a TCT Customer Service Representative for more information on this feature.
